General Booking Terms and Conditions

For COVID-19 & Travel Restrictions Change of Date Policy see here:

  1. Deposit:
    A minimum deposit of 20% is payable to confirm your reservations. The reservation deposit is non-refundable within 30 days of date of travel. Payment of your deposit will be deemed as you accepting these terms and conditions. You will not seek to reverse the reservation deposit if any travel service provider is unable to provide the services for which you have contracted. Credit card fees do not apply to deposit payments. Fees are applied to balance payments and those paid in full at the time of booking.
  2. Final payment:
    The balance for all bookings is due 30 days prior to travel.2.1 If you have not paid by the due date we may cancel your arrangements and retain your deposit.
    2.2 Credit card payments are accepted with fees applicable (1.2% for Visa and MasterCard, 2% for American Express and Diners). To avoid the payment of credit card fees, EFT transfers and cheques are accepted, however the funds must be cleared into the nominated account by the date of the final payment.
  3. Late bookings:
    Reservations made within 30days of departure will only be accepted if the total value of the arrangements is paid in full at the time of booking, this also secures payment of any cancellation fees imposed if the booking is subsequently cancelled by you. In the event that we are unable to confirm your requested arrangements your payment will be refunded in full.
  4. Check-in / check-out policy:
    Check-in time: 2.00 pm
    Minimum age to register: 18 Years
    Check-out time: 10.00 am
    Late Check-out fee: $200 until 1pm and then the full nightly rate thereafter
  5. Cancellations by you:
    Cancellation of a booking, or part thereof, will incur the following fees plus any additional supplier charges. Once travel has commenced, no refunds will be made for any unused service. All flights are non-refundable and changeable subject to fees and applicable fare rules.
  6. Changes by us:
    At the time of booking in the event we have to change any component to your itinerary due to schedule changes, unavailability or price increase due to supplier charges your package will be re-priced accordingly and you will be notified. In almost all cases, significant changes to your itinerary and even the cancellation of one or more parts of your holiday package will be due to factors which are outside our control, given we are not ourselves a provider of travel services. We will notify you of changes to your booking as soon as we can. We cannot accept any liability or pay any compensation where the services we have promised to arrange are significantly modified or cannot be provided at all or as promised as a result of circumstances which are outside of our control. We reserve the right to amend your travel documents if they do not match your booking due to our error or omission.
  7. Changes by you:
    Should you choose to change any of your travel arrangements a change fee of $25 per person per change is applicable in addition to any change and cancellation fees imposed by our supplier partners as per their terms and conditions. In the event you should advise the spelling of your name which does not match your as per identification or request incorrect travel dates resulting in the reissue and or rebooking of your travel arrangements, all and any fees incurred will be passed on to you for payment.
  8. Itinerary and Fares:
    Rates and details are valid at the time of printing however, these can be subject to alteration and we reserve the right to alter fares in the case of unforeseen circumstances without notice.
  9. Travel Insurance:
    We strongly recommend that passengers have their own travel insurance against illness, injury, loss/damage to personal belongings, cancellation charges and not being able to travel on the confirmed departure date. Please enquire at the time of booking.
  10. Images:
    All images in this brochure depict authentic locations; their appearance in the brochure does not indicate that these destinations will be included in your arrangements. Some images have been provided by or purchased from Australian Tourism Bodies, Photo Stock Libraries and our preferred suppliers
  11. Bookings by travel agent/operator:
    If you are a travel agent or tour operator making a booking on behalf of clients, you acknowledge and agree that you and your client(s) are bound by these general booking conditions.
  12. Automatic upgrades:
    From time to time, travel service providers provide automatic upgrades. It is your responsibility to advise us if you do not wish to be eligible for an automatic upgrade.
  13. Agency:
    We act as an agent for, and sell various travel related products as agent on behalf of, numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators. Any services we provide to you are collateral to that agency relationship. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers but we have no control over, or liability for, the services provided by third parties. We regret we cannot guarantee itineraries and the connections associated with any of our packages. All bookings are made on your behalf subject to the terms of conditions, including conditions of carriage and limitations of liability, imposed by these service providers. We can provide you with copies of the relevant service provider terms and conditions on request. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.
  14. Special needs:
    Should you have any special needs, you are required to inform us at the time of your booking. Special needs include (without limitation) if you have any disability, illness disease or other condition, you have limited mobility, you have a service animal, you are pregnant, you need special help or any other circumstances exist which may make it difficult for you to use travel services. If you fail to advise us of your special needs, we may not be able to book suitable travel services for you. To the extent permitted by law, you are responsible for ensuring that the travel services are suitable for your special needs.
  15. Pets
    Please note pets are not permitted at Villa Beach Palm Cove.
  16. Jurisdiction:
    These general booking conditions are governed by the laws in force in South Australia. You agree that, in the event of a dispute between you and us, any action you bring against us will be brought in South Australia, Australia.
    Your full itinerary, vouchers and tickets will be sent to you approximately 2-3 weeks prior to your departure on the condition that all required documentation has been received.

Payment Options

  • Credit card
    We accept Visa, Master, Amex and Diners cards.
  • Direct deposit
    Account name: Villa Beach Palm Cove Pty Ltd
    BSB: 035-880 Account No: 110186
    Address: 85-87, Upolu Esplanade, Palm Cove / Clifton Beach, QLD 4879
    Please send a receipt to, as a reference please include your surname and booking number.
  • Cheques
    Please make cheques payable to Villa Beach Palm Cove Pty Ltd. Please note deposit payments are non-refundable and non-transferable.